Current Patient Information

Please book appointments in advance with our staff in order to see your physician or nurse.  We strongly recommend that you book appointments well in advance if you have limited flexibility or time in your own schedule or for things like physicals, diabetic check-ups or well baby visits.

For Child Immunization AppointmentsWe require your child’s immunization record at the time of the appointment.  Without proper documentation we are unable to complete any immunizations scheduled with our office.

Same Day Appointments
If you have an acute illness that is not appropriate for the emergency room, we have open spots every day to accommodate these.  If your regular physician is not available one of the other physicians will try to fit you in.  We begin answering our phones at 9:00 AM for same day bookings.  Although it is sometimes frustrating to have to wait on the phone for these appointments, this model is the best compromise between having booked appointments and still being available to you when you need us most.

After Hours Services  
Greenwood Medical Centre has joined with 4 physicians on King St in order to extend our after hours availability.  Like our quick visit appointments, these spaces are usually reserved for acute illnesses not appropriate for the emergency room.  We strongly urge you to call so we can schedule you for an appropriate time in our evening clinics.

Please note: due to the fact that we leave these urgent appointments open daily it sometimes will take longer to get a booked appointment than you would like.  We are working to achieve a balance between timely access for acute matters as well as non-urgent things. This style of practice may or may not suit your needs but we remain committed to working towards seeing urgent issues within 24 hours of your call.  For more information on what constitutes an urgent issue, please discuss this with your physician.

Cancellation and No Show Policy
As you are aware, we have a busy clinic. We kindly ask that you provide us with 1 Business day's notice if you are unable to make a booked appointment.  Late cancellations and no shows will be billed for missed appointments.  If you are late for an appointment, the physician or nurse will try their best to accommodate you but please realize this will not be possible every time.
Respect for Staff
Our staff is extremely important to us.  Disrespect for staff members may lead to immediate termination of the doctor-patient relationship.

Services Not Covered by OHIP
These include things like work or school notes, certain forms and procedures.  When you book an appointment or drop a form off, our staff will try to insure you are aware but please ask if you are unsure.  Payment is due the day the service is rendered via debit or credit card through PatientServ.