Holiday Access

For Critical or Life-Threatening Conditions Needing Immediate Attention 

Call 9-1-1 or go to the nearest emergency department (ED).  If a person could die or be permanently disabled, it is an emergency.

In Kingston, the ED is located at KHSC's Kingston General Hospital site at 41 King Street West.

Emergency departments are not the place to go for minor illnesses or injuries.  Please use your ED wisely.

For an Urgent Health Concern Needing to be Addressed Within 24 Hours 

When you are unable to get a same-day appointment with a family doctor and your concern needs to be addressed within 24 hours, such as minor broken bones and burns, and cuts needing stitches, check the hours of operation and go to the nearest urgent care centre (UCC).  Kingston Health Sciences Centre's (KHSC) UCC is located at its Hotel Dieu Hospital (HDH) site at 144 Brock Street in Kingston.

The Children's Outpatient Urgent Care Clinic (COPC) is also located at the HDH site at 166 Brock Street on Jeanne Mance 1 for patients under 18 years of age.

Your Family Doctor

For health issues that are not life-threatening, please contact your family physician’s office first.  The after hours schedule for Greenwood over the holidays is posted on our website at After Hours Clinics . The Pomelo portal will not be open for messages over this period.

Can’t Get a Hold of Us?

For urgent but non-life-threatening care in Eastern Ontario, you can use the East Region Virtual Care Clinic by visiting virtualcareontario.ca, calling 1 888 684 1999 daily from 9 am, or by calling Health811 (811).

Prescription Renewals

Pharmacists can extend most stable prescriptions.

Mental Health Resources 

Call a Crisis Line available 24/7, 365 days a year.  For Kingston and Frontenac call 613 544 4229 or 1 866 616 6005 (toll-free).  For Lennox and Addington call 613 354 7388 or 1 800 267 7877 (toll-free).  Children and youth can call the Kids Help Phone at 1 800 668 6868 or text 'Connect' to 686868.

Walk-in crisis services are available from Addiction and Mental Health Services - KFLA in Kingston and Napanee, with no need to book an

appointment from Monday to Friday, 8:30 a.m. to 3:30 p.m.  The Maltby Centre also provides walk-in services for children and youth.

Visit www.AccessMHA.ca to be paired with a trained professional who will connect you to mental health services.

If you or someone you know is thinking about suicide, call or text 988.  Support is available 24 hours a day.

Community Health Resources

The local Frontenac Lennox and Addington Ontario Health Team hosts a webpage that outlines options for accessing care in our area at https://flaoht.ca/pages/community-resources.